FAQ - Frequently asked questions
Here you will find answers to frequently asked questions about our ordering process, delivery times and returns policy. If you cannot find the answer to your question here, please feel free to contact our customer service.
How can I get in contact with 123Traveller?
If you would like to get in touch with our support team, please contact us via our “Contact” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?
Some of our products are located and shipped from within Australia, while others are shipped from China. Which of our warehouses we ship your products from can vary based on stock levels and demand. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get the best products at the best possible prices.
What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, Google Pay, Apple Pay, Creditcard, Shop Pay, UnionPay, and any of the methods listed on our product pages.
Is delivery free?
Yes, all orders placed in Australia & New Zealand come with fast and free delivery Australia and New Zealand wide.
What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
What currency is the store in?
All products displayed on our website are in AUD or NZD.
How long will my delivery take?
On average, our deliveries within Australia or New Zealand arrive in 4-8 days, depending on your state & proximity to a city. Your order will be delivered in less than 15 days from the date of shipping, excluding external delays caused by couriers.
How long will my order take to be processed?
Your order will be processed within 48 hours of ordering, excluding weekends & public holidays. However, usually they are processed on the same day & you can expect a shipping confirmation email within 24 hours of purchase.